Account, billing, and onboarding
Get help with your Ventryx account, manage your subscription, understand your invoice, or get onboarding assistance for your team.
Account management
Changing your plan
Plan changes can be made directly from the dashboard under Settings → Billing → Change Plan. Upgrades take effect immediately; downgrades apply at the end of your current billing period.
Adding team members
Invite team members under Settings → Team → Invite Member. Each member can be assigned one of three roles:
| Role | Permissions |
|---|---|
| Owner | Full access — billing, API keys, team, all resources |
| Admin | All resources and API keys, no billing access |
| Member | Read/write access to workflows and events only |
Transferring ownership
To transfer account ownership to another team member, go to Settings → Team, select the member, and choose Transfer Ownership. The current owner will be downgraded to Admin. Contact support if the original owner is no longer accessible.
Closing your account
Account closure can be requested through Settings → Billing → Close Account. All data is permanently deleted within 30 days of closure in accordance with our data retention policy.
Billing and invoices
Understanding your invoice
Invoices are generated on the first day of each billing cycle and sent to the billing email on file. Each invoice line item corresponds to a billable resource or usage tier from the prior period.
Updating payment method
Update your card or bank details under Settings → Billing → Payment Method. Ventryx uses Stripe for all payment processing — your card details are never stored on Ventryx servers.
Requesting a refund
Refund requests are reviewed case-by-case. Contact our billing team within 14 days of the charge with your invoice number and reason for the request.
Onboarding
New Enterprise customers receive a dedicated onboarding session with a Ventryx solutions engineer. If you haven't been contacted within 2 business days of signing up, reach out directly.
For self-service onboarding, start with the Getting Started guide — it covers account setup, API key creation, and your first integration end-to-end.
Contact account support
For account, billing, or onboarding questions not covered above, reach our team directly. Please include:
- Your organization name or slug
- The email address associated with your account
- A brief description of the issue or request
- For billing inquiries: the relevant invoice number